Refund policy
We hope you love everything from Love, Alissa! If something doesn't work out, we're happy to accept eligible returns for store credit.
Returns
To begin a return, please contact us via email within 7 days of your order being delivered. Return requests submitted after the 7-day window will not be accepted.
Once your return has been approved, your item(s) must be shipped back within 7 days of approval.
To be eligible for a return, items must be:
- Unworn, unwashed and unaltered
- In their original condition with tags attached
- Free of makeup, deodorant, perfume and pet hair or other signs of wear
Items that do not meet these requirements will not be accepted.
Store Credit
Eligible returns will be issued as store credit. We do not offer refunds in the original form of payment.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.
Final Sale
Items marked Final Sale are not eligible for returns.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged or incorrect, please contact us via email within 3 days of delivery and include photos of the item and your order information so we can make it right!
Return Processing
Once your return is received and inspected please allow 3-5 business days for your store credit to be processed. You'll receive an email once your return has been completed.
Love, Alissa reserves the right to refuse returns that do not meet the requirements outlined above.